This Cookie Policy explains how Fintra Ltd ("fintrapay," "we," "us," or "our") uses cookies and similar technologies when you visit our website and use our crypto stablecoin payment gateway platform at fintrapay.io. We are committed to being transparent about the technologies we use and the data we collect, and to giving you meaningful control over your preferences.
1. What Are Cookies
Cookies are small text files that are placed on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work efficiently, provide a better browsing experience, and supply information to the operators of the site. Cookies allow a website to recognise your device and remember certain information about your session or preferences over time.
There are two broad categories of cookies based on who sets them:
- First-party cookies are set directly by fintrapay (i.e., our domain). These cookies are under our control and are used to operate core platform functions such as authentication, session management, and storing your dashboard preferences.
- Third-party cookies are set by a domain other than fintrapay. We minimise the use of third-party cookies. Where they are present, we describe their purpose and provider in this policy.
Cookies can also be classified by how long they persist. Session cookies are temporary and are deleted when you close your browser. Persistent cookies remain on your device for a defined period or until you manually delete them.
2. How We Use Cookies
We use cookies for a limited number of purposes, all of which are directly related to operating and improving our platform. We group our cookies into the following categories:
Strictly Necessary Cookies
These cookies are essential to the operation of fintrapay and cannot be disabled. Without them, core platform services such as logging in, maintaining your authenticated session, and protecting against cross-site request forgery (CSRF) attacks would not function. Strictly necessary cookies include those used for:
- Session management — maintaining your authenticated session as you navigate between pages in the merchant or admin dashboard.
- Authentication — securely storing JWT-based session tokens that verify your identity without requiring you to re-enter your credentials on every page load.
- Security — implementing CSRF protection to prevent unauthorised actions from being performed on your behalf, and enforcing rate-limiting safeguards.
- Load balancing — ensuring that your requests are routed consistently to the same server during your session, providing a stable experience.
Because these cookies are required for the platform to function, they are always active and do not require your consent. Blocking them may cause parts of the platform to become unavailable or behave unexpectedly.
Functional Cookies
Functional cookies allow fintrapay to remember choices you make and provide enhanced, personalised features. These cookies are not strictly necessary for the platform to operate, but they improve your experience by retaining your preferences across sessions. Functional cookies include those used for:
- Language preferences — remembering your preferred display language so the interface is presented in the correct language each time you return.
- Dashboard preferences — storing your preferred dashboard view mode (custodial or non-custodial), table column selections, and other layout settings.
- Timezone settings — displaying timestamps and transaction dates in your local timezone rather than UTC.
If you disable functional cookies, you may need to reconfigure your preferences each time you visit the platform, but all core functionality will continue to work.
Analytics Cookies
Analytics cookies help us understand how visitors interact with fintrapay so that we can improve the platform over time. All analytics data we collect is aggregated and anonymised — we do not use analytics cookies to identify individual users or build personal profiles. Analytics cookies are used for:
- Page views — understanding which pages and features are most visited so we can prioritise development efforts.
- Feature usage — measuring how frequently specific platform features are used (e.g., batch payouts, Earn contracts) to guide product decisions.
- Error tracking — detecting and diagnosing technical errors so we can resolve issues quickly and maintain platform reliability.
- Performance monitoring — measuring page load times and API response times to ensure the platform remains fast and responsive.
You may opt out of analytics cookies through the cookie consent banner or your browser settings. Opting out will not affect platform functionality.
Marketing Cookies
We do not use marketing or advertising cookies. fintrapay does not serve advertisements, does not participate in advertising networks, and does not use cookies to track you across other websites for advertising purposes. We believe that a payment infrastructure platform should respect your privacy and keep your browsing activity private.
3. Cookie Table
The following table lists the specific cookies set by fintrapay, their purpose, category, and how long they persist on your device:
| Cookie Name | Purpose | Category | Duration |
|---|---|---|---|
| fintrapay_session | Authentication session token. Validates that you are logged in to your merchant or admin dashboard. | Strictly Necessary | 15 minutes |
| fintrapay_refresh | Session refresh token. Allows your session to be renewed without requiring you to log in again. | Strictly Necessary | 7 days |
| fintrapay_prefs | Dashboard display preferences including language, timezone, custodial or non-custodial view mode, and table layout settings. | Functional | 1 year |
| fintrapay_consent | Records your cookie consent choices so we do not ask you again on subsequent visits. | Strictly Necessary | 1 year |
| fintrapay_analytics | Stores an anonymous identifier for aggregated usage statistics. Contains no personally identifiable information. | Analytics | 90 days |
4. Your Choices
You have several options for managing cookies. You can configure your preferences at any time through the cookie consent banner that appears when you first visit fintrapay, or by adjusting your browser settings directly.
Most modern web browsers allow you to view, manage, and delete cookies through their settings or preferences menus. Below are links to cookie management instructions for major browsers:
- Google Chrome — Settings > Privacy and Security > Cookies and other site data
- Mozilla Firefox — Settings > Privacy & Security > Cookies and Site Data
- Apple Safari — Preferences > Privacy > Manage Website Data
- Microsoft Edge — Settings > Cookies and site permissions > Manage and delete cookies and site data
Please note that if you choose to block or delete strictly necessary cookies, certain parts of the fintrapay platform may not function correctly. For example, you may be unable to log in to your dashboard, maintain an authenticated session, or complete transactions. Disabling functional cookies may require you to reset your preferences on each visit but will not impair core operations.
5. Third-Party Cookies
We take a minimal approach to third-party services. The only external service that may set or access cookies when you use fintrapay is:
- Google Fonts — We use Google Fonts to deliver consistent typography across the platform. Google Fonts may set cookies or access cached font files on your device. This service is used solely for font delivery and does not perform user tracking, behavioural profiling, or advertising-related data collection.
We do not use any advertising networks, retargeting services, or social media tracking pixels. No third-party cookies on fintrapay are used for the purpose of profiling, cross-site tracking, or serving targeted advertisements.
6. Local Storage and Similar Technologies
In addition to cookies, fintrapay may use browser local storage and session storage to support platform functionality. These are similar technologies that allow small amounts of data to be stored in your browser but differ from cookies in that they are not automatically sent to our servers with each request.
We use local storage for:
- JWT token storage — Your authentication tokens may be stored in local storage to maintain your session across browser tabs and page refreshes. These tokens are short-lived and are cleared when you log out.
- API key caching (encrypted) — If you access your API credentials through the dashboard, a temporarily cached and encrypted version may be stored locally to avoid unnecessary repeated server requests. This data is encrypted using browser-native cryptographic APIs and is never stored in plaintext.
You can clear local storage data at any time through your browser's developer tools (typically accessible via F12 or the browser menu under "Developer Tools"). Navigate to the "Application" or "Storage" tab and select "Local Storage" to view and delete entries associated with fintrapay.io. Alternatively, clearing your browser's browsing data with the "Cookies and other site data" option selected will also remove local storage.
7. Do Not Track
fintrapay honours the Do Not Track (DNT) signal sent by your browser. When we detect that your browser has DNT enabled, we will not set analytics cookies or collect any anonymised usage statistics from your session. Strictly necessary and functional cookies will continue to operate as required for platform functionality, but no analytics or measurement data will be gathered.
You can enable the Do Not Track signal in most browsers through the privacy or security settings. We encourage users who prefer not to participate in anonymous analytics to enable this feature.
8. Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in the cookies we use, the purposes for which we use them, or changes in applicable best practices. When we make material changes to this policy, we will:
- Update the "Last updated" date at the top of this page.
- Display a notice on the platform informing you that the policy has been revised.
- Where the changes affect how we use non-essential cookies, re-present the cookie consent banner so you can review and update your preferences.
We encourage you to review this policy periodically to stay informed about how we use cookies and related technologies.
9. Contact
If you have any questions about this Cookie Policy, our use of cookies, or how to manage your preferences, please contact us:
You may also wish to review our Privacy Policy and Terms of Service for further information on how we handle your data and the conditions governing use of the fintrapay platform.